Terms of Use

1.1 Sites. These Terms apply to this website or application and any related subdomains and successor sites, and any other website, application, or online service that the Company owns or operates and that links to or references these Terms (collectively, the “Sites” and each a “Site”).

1.2 Acceptance. Each time you access or use a Site, you reaffirm your agreement to the then-current version of these Terms. These Terms apply to all visitors, whether or not you register for any account or purchase any product or service. We provide notice of these Terms through a conspicuous link on the Sites and, where appropriate, through a banner or similar notice presented when you first visit a Site, and the binding arbitration provision and class action waiver in Section 10 are disclosed conspicuously at the top of these Terms. By continuing to access or use a Site after you have been presented with notice of these Terms, you acknowledge that you have had the opportunity to review them and agree to be bound by them, including the arbitration provision and class action waiver in Section 10.

1.3 Eligibility. You must be at least eighteen (18) years of age to use the Sites. The Sites are not directed to, and may not be used by, anyone under the age of eighteen (18). By using the Sites, you represent that you are at least eighteen (18) years old and are not otherwise prohibited by law or by any prior action of the Company from using them.

1.4 Suspension of Access. We may restrict, suspend, or terminate your access to any Site at any time, for any reason or no reason, with or without notice, including if we reasonably believe you have violated these Terms or applicable law, or to protect the Sites, our users, or the Company.

2.1 Service-Specific Terms. Certain Company products and services are governed by their own terms, which apply in addition to these Terms if you use those products or services. If a Haven account has been set up for you by a home inspection company, lender, or other professional we work with, or if you access the Haven home-management product through a link we or that professional provide, your use of the Haven consumer home-management product is also governed by the Haven Terms of Service (the “Service Terms”). The applicable Service Terms are presented for your review and acceptance within the applicable product or service or at the time you first access it.

2.2 Privacy Policy. Our collection, use, and disclosure of personal information in connection with the Sites are described in our Privacy Policy (the “Privacy Policy”), available as linked on the applicable Site and posted at haven.living/privacy-policy, and in any supplemental service-specific privacy notice we present to you when you use a particular Company product or service. Please review them carefully.

2.3 Order of Precedence. If there is a conflict among these documents, the following order of precedence applies: (a) the applicable Service Terms control first, except that the Privacy Policy and any applicable supplemental privacy notice govern the collection, use, disclosure, and protection of personal information; (b) then the Privacy Policy and any applicable supplemental privacy notice; and (c) then these Terms. These Terms continue to apply to your use of the Sites to the extent they are not inconsistent with the applicable Service Terms, the Privacy Policy, or any applicable supplemental privacy notice.

2.4 Consent to Cookies and Tracking Technologies. The Sites use cookies, pixels, tags, software development kits, and similar technologies, including for analytics, as described in our Privacy Policy. Where required by law, we deploy non-essential cookies and tracking technologies only after you consent, and where we present a cookie banner or preference center on the Sites you may give or decline that consent through it; strictly necessary technologies that are required to operate the Sites and deliver content you request may be used without consent. By selecting “Accept” (or an equivalent choice) when presented with a cookie banner, by setting your preferences in a preference center where one is available, or, for technologies that are not subject to a prior-consent requirement, by continuing to use the Sites after notice, you consent to our and our service providers’ use of those technologies and to the collection and transmission of the associated device and usage information (including your IP address and device or browser identifiers) to us, our service providers, and, where applicable, the third parties described in the Privacy Policy, for the purposes described there. You may withdraw or change your consent at any time through your browser settings, as described in the Privacy Policy, or through the preference center where one is available.

3.1 Lawful Use. You may use the Sites only for lawful purposes and in accordance with these Terms. You agree to comply with all applicable laws, including privacy, intellectual property, anti-spam, and export control laws.

3.2 Prohibited Conduct. You will not, and will not permit, enable, or assist any other person to:

• access, search, scrape, crawl, spider, harvest, or copy the Sites or any content, information, or data on them by any automated or manual means (including bots, crawlers, scripts, browser extensions or add-ons, and data-mining or data-extraction tools) or use any content from the Sites to train, fine-tune, or develop any machine-learning or artificial-intelligence model, except (i) with our prior written consent or (ii) through standard, good-faith search-engine indexing, solely to display links to and brief excerpts from the Sites in publicly available search results, conducted in accordance with any robots.txt or similar directives we publish, provided that this clause does not permit use of any content from the Sites to train, fine-tune, or develop any machine-learning or artificial-intelligence model;
• interfere with, disrupt, or place an unreasonable load on the Sites or the servers or networks connected to them, including through denial-of-service attacks, flooding, or introduction of malicious traffic;
• bypass, disable, or circumvent any security or access-control feature of the Sites; access any non-public area, system, or data; or probe, scan, or test the vulnerability of any Company system or network without our prior written authorization;
• infringe, misappropriate, or otherwise violate the intellectual property or other rights of the Company or any third party, including patents, trademarks, trade secrets, copyrights, and rights of privacy or publicity;
• remove, cover, or obscure any copyright, trademark, or other proprietary-rights notice appearing on the Sites;
• copy, modify, distribute, or create derivative works of the Sites or any related software or technology, or reverse engineer, decompile, disassemble, decipher, or otherwise attempt to derive the source code of any of the foregoing, except to the extent this restriction is prohibited by applicable law;
• engage in “framing,” “mirroring,” or otherwise simulating the appearance or function of the Sites;
• impersonate any person or entity, misrepresent your identity or your affiliation with any person or entity, or state or imply that the Company sponsors or endorses you or your goods or services without our express written consent;
• upload, transmit, or distribute any virus, worm, malware, or other harmful code, or manipulate identifiers to disguise the origin of any message or transmission;
• send spam, chain letters, pyramid schemes, or any other form of unsolicited or unauthorized advertising or solicitation through the Sites;
• post or transmit any material that is unlawful, fraudulent, defamatory, harassing, threatening, obscene, discriminatory, or otherwise objectionable, or any information or content that you do not have the right to disclose;
• rent, lease, loan, trade, sell, or resell access to the Sites or any related content or data;
• monitor the availability, performance, or functionality of the Sites for any competitive purpose; or
• access the Sites by any means other than the interfaces expressly provided by the Company.

3.3 Enforcement. We may investigate suspected violations of this Section 3, remove or disable access to any content at any time in our sole discretion, and report suspected unlawful activity to, and cooperate with, law enforcement and other authorities.

4.1 Ownership; Limited License. The Sites and all content, information, software, code, text, graphics, designs, logos, and other materials on them are owned by the Company or its licensors and are protected by United States and international intellectual property laws. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Sites for their intended purposes. All rights not expressly granted are reserved by the Company and its licensors.

4.2 Trademarks. “Haven,” and the associated logos and designs are trademarks or service marks of the Company or its affiliates. You may not use them without our prior written consent. All other trademarks appearing on the Sites are the property of their respective owners, and their appearance does not imply any affiliation with or endorsement by the Company.

4.3 Feedback. If you provide us with suggestions, ideas, or other feedback about the Sites, you grant us the right to use that feedback for any purpose without restriction, attribution, or compensation to you.

4.4 User Submissions. If the Sites allow you to post reviews, comments, or other content (“Submissions”), you retain ownership of your Submissions and grant the Company a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, display, and distribute them in connection with the Sites and the Company’s business. You represent that you have the rights to grant this license and that your Submissions comply with Section 3. We may remove any Submission at our discretion and are not responsible for any Submission.

4.5 Open-Source Software. The Sites may incorporate open-source software components, which are licensed under, and your use of them is governed by, their respective open-source licenses. These license terms, as applicable, are incorporated by reference.

5.1 Third-Party Content. The Sites may display content, information, and materials provided by users and other third parties. We do not review, verify, or endorse third-party content, and any views expressed in it are those of the persons providing it, not the Company. Your use of or reliance on third-party content is at your own risk.

5.2 Links to Other Sites. The Sites may contain links to third-party websites and applications. Those sites are governed by their own terms of use and privacy policies, which we encourage you to review. A link does not imply our endorsement, and we are not responsible for the content, products, services, or practices of any linked site.

5.3 Referral Partners. The Sites may refer you to third-party providers of products and services, including insurance, internet, and other home-related providers (“Referral Partners”). The Company may receive compensation in connection with these referrals. Referral Partners are independent businesses; they are not our agents, and we are not a party to any transaction between you and a Referral Partner. Any transaction you enter into with a Referral Partner is governed by that Referral Partner’s own terms and policies. To the fullest extent permitted by law, we are not responsible for the products, services, acts, or omissions of any Referral Partner.

5.4 No Endorsement. Any reference on the Sites to a specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise does not constitute or imply the Company’s endorsement or recommendation unless we expressly state otherwise.

5.5 Copyright Complaints (DMCA). We respect the intellectual property rights of others and will respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act, 17 U.S.C. § 512 (the “DMCA”). If you believe material on the Sites infringes your copyright, send our designated copyright agent a written notice that includes: (a) identification of the copyrighted work you believe has been infringed; (b) identification of the allegedly infringing material and information reasonably sufficient to allow us to locate it on the Sites; (c) your name, address, telephone number, and email address; (d) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; (e) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the owner’s behalf; and (f) your physical or electronic signature. Our designated copyright agent can be reached at: InspectionGo Inc. d/b/a Haven, Attn: Copyright Agent, 1014 Pennsylvania Ave., Tyrone, PA 16686; email: legal@haven.living. If you believe material you provided was removed or disabled by mistake or misidentification, you may submit a counter-notice to our copyright agent that complies with 17 U.S.C. § 512(g)(3), and we will respond as the DMCA provides. We may remove or disable access to material alleged to be infringing without prior notice and, in appropriate circumstances, will terminate the access of repeat infringers.

Content made available on the Sites (including articles, guides, templates, checklists, calculators, and estimates) is for general informational purposes only, is not legal, financial, tax, insurance, or other professional advice, and does not create any professional relationship with the Company. You use it at your own risk and should consult a qualified professional before acting on it.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITES AND ALL CONTENT, INFORMATION, MATERIALS, TEMPLATES, TOOLS, AND SERVICES MADE AVAILABLE ON OR THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WITHOUT LIMITING THE FOREGOING, THE COMPANY AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY OF DATA.

WE DO NOT WARRANT THAT THE SITES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SITES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR THAT ANY CONTENT OR INFORMATION ON THE SITES IS ACCURATE, COMPLETE, RELIABLE, OR CURRENT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OR ALL OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY AND ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS, WILL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, USE, GOODWILL, OPPORTUNITIES, REPUTATION, PROFITS, OR REVENUES, ARISING OUT OF OR RELATING TO THE SITES OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY (INCLUDING WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR STATUTE), EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY AND ITS AFFILIATES ARISING OUT OF OR RELATING TO THE SITES OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100). IF YOU USE A COMPANY PRODUCT OR SERVICE GOVERNED BY SERVICE TERMS CONTAINING LIABILITY-RELATED TERMS, THE LIABILITY PROVISIONS OF THOSE SERVICE TERMS, AND NOT THIS SECTION, GOVERN CLAIMS ARISING UNDER THEM.

THE LIMITATIONS IN THIS SECTION 8 ARE A FUNDAMENTAL PART OF THE BASIS OF THE BARGAIN BETWEEN YOU AND THE COMPANY. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, SO SOME OR ALL OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless the Company and its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers, from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys’ fees) made by any third party arising out of or relating to: (a) your access to or use of the Sites; (b) any content, information, or material you submit, post, or transmit on or through the Sites; (c) your violation of these Terms; or (d) your violation of applicable law or of the rights of any third party. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of those claims. This Section survives any termination of these Terms and any termination of your access to the Sites.

10.1 Disputes Governed by Service Terms. If you have accepted the Service Terms, the dispute-resolution provisions of that document will supersede this Section 10 as to any dispute within the scope of that document. This Section 10 governs all other disputes between you and the Company arising out of or relating to the Sites or these Terms (each, a “Dispute”).

10.2 Informal Resolution (Notice and Cure). Before starting an arbitration or filing any permitted lawsuit, the party asserting a Dispute must first send the other party a written notice describing the Dispute, the basis for it, and the specific relief requested. Notices to the Company must be sent by email to legal@haven.living or by mail to the address in Section 12.7; notices to you may be sent to any contact information you have provided to us. For sixty (60) days after the notice is received, the parties will attempt in good faith to resolve the Dispute informally, and neither party may commence an arbitration or lawsuit before that period expires, except as permitted by Section 10.4. Completing this process is a condition precedent to arbitration or litigation, and any applicable statute of limitations will be tolled during the 60-day period; tolling under this Section 10.2 applies only once for any Dispute, regardless of the number of notices sent.

10.3 Binding Individual Arbitration. Except as provided in Sections 10.4, 10.5, and 10.6, any Dispute not resolved under Section 10.2 will be resolved by binding arbitration between you and the Company on an individual basis, administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, and, if twenty-five (25) or more similar coordinated demands are filed, its Mass Arbitration Supplementary Rules; the applicable AAA arbitration rules are incorporated by reference into these Terms and are available at www.adr.org. This arbitration agreement is governed by the Federal Arbitration Act. You are responsible only for your share of the consumer filing fee as capped by the AAA’s rules, and the Company will pay all other AAA filing, administration, and arbitrator fees. The arbitrator has exclusive authority to resolve all Disputes, except that a court decides whether the waiver in Section 10.5 is enforceable; judgment on the award may be entered in any court of competent jurisdiction.

10.4 Carve-Outs. This Section 10 does not require arbitration of: (a) an individual claim in a small claims court of competent jurisdiction, so long as the claim remains there; (b) a claim by either party for injunctive or other equitable relief to protect that party’s intellectual property rights or to address an actual or threatened violation of Section 3, which may be brought at any time without completing the process in Section 10.2; (c) if you are a California resident, a claim for public injunctive relief, which you may pursue in court to the extent California law so requires; or (d) a claim by either party to collect amounts owed in connection with a completed purchase or transaction made on or through a Site, which may be brought in small claims court or the courts described in Section 10.7.

10.5 CLASS ACTION AND JURY TRIAL WAIVER. YOU AND THE COMPANY EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. ALL DISPUTES WILL BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS ONLY. IF THIS WAIVER IS FOUND UNENFORCEABLE AS TO A PARTICULAR CLAIM, THAT CLAIM, AND ONLY THAT CLAIM, WILL PROCEED IN COURT UNDER SECTION 10.7, AND ALL REMAINING CLAIMS REMAIN SUBJECT TO ARBITRATION.

10.6 Opt-Out. You may opt out of the arbitration provisions of this Section 10 by sending an email to legal@haven.living within thirty (30) days after you first accept these Terms, stating your name, your contact information, and your intent to opt out. Opting out does not affect any other provision of these Terms. Amendments to this Section 10 do not apply to any Dispute for which notice was given under Section 10.2 before the amendment took effect, and you may reject an amendment to this Section 10 by written notice to the Company within thirty (30) days after notice of the change, in which case the prior version of this Section 10 continues to apply to you.

10.7 Governing Law; Courts. These Terms and any Dispute are governed by the laws of the Commonwealth of Pennsylvania, excluding Pennsylvania’s conflict-of-laws rules, except that the Federal Arbitration Act governs Section 10.3, and except that nothing in this choice of law deprives you of the protection of any provision of the consumer-protection law of your state of residence that cannot be waived by agreement. Any Dispute that is not subject to arbitration (because it falls within a carve-out in Section 10.4, you validly opted out under Section 10.6, or arbitration is otherwise unavailable) must be brought exclusively in the Court of Common Pleas of Blair County, Pennsylvania, or the United States District Court for the Western District of Pennsylvania (other than small claims matters), and you and the Company consent to the personal jurisdiction of those courts and waive any objection to venue or to the convenience of the forum.

10.8 Time Limit on Claims. To the fullest extent permitted by applicable law, any claim or cause of action arising out of or relating to the Sites or these Terms must be commenced within one (1) year after the claim or cause of action accrues, or it will be permanently barred. This Section does not shorten any limitations period that applicable law does not permit to be shortened by agreement.

We may revise these Terms from time to time. When we do, we will post the revised Terms on the Sites and update the “Last Revised” date at the top of this page. If a revision materially changes your rights or obligations, we will provide reasonable advance notice before it takes effect – for example, by posting a prominent notice on the Sites or, if we have your contact information, by email. Changes will apply prospectively only. Your continued use of the Sites after a revision takes effect constitutes your acceptance of the revised Terms. If you do not agree to a revision, you must stop using the Sites.

12.1 Severability. If a court of competent jurisdiction finds any provision of these Terms unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent; if it cannot be so modified, it will be severed, and the remainder of these Terms will remain in full force and effect.

12.2 No Waiver. The Company’s failure or delay in enforcing any provision of these Terms is not a waiver of that provision or of the Company’s right to enforce it later. Any waiver must be in writing and signed by the Company to be effective.

12.3 Assignment. You may not assign or transfer these Terms, or any of your rights or obligations under them, without our prior written consent, and any attempted assignment in violation of this Section is void. The Company may assign these Terms, in whole or in part, without your consent, to any affiliate or to any successor in connection with a merger, acquisition, corporate reorganization, sale of all or substantially all of its assets, or rebranding. These Terms will bind and benefit the parties and their permitted successors and assigns.

12.4 Entire Agreement. These Terms, together with the Privacy Policy and any applicable Service Terms, constitute the entire agreement between you and the Company regarding your use of the Sites and supersede all prior and contemporaneous agreements and understandings on that subject.

12.5 No Third-Party Beneficiaries. These Terms do not create any rights in, or confer any benefits on, any third party.

12.6 Headings; Interpretation. Section headings are for convenience only and do not affect interpretation. “Including” means “including without limitation.”

12.7 Notices; Contact. Legal notices to the Company must be delivered by email to legal@haven.living or by mail to: InspectionGo Inc. d/b/a Haven, Attn: Legal, 1014 Pennsylvania Ave., Tyrone, PA 16686. We may provide notices to you by posting on the Sites, by email to an address you have provided, or by other reasonable means. For general questions about these Terms, contact legal@haven.living.

12.8 Survival. Any provision of these Terms that by its nature should survive the termination or expiration of these Terms, or the termination of your access to the Sites, will so survive, including provisions addressing intellectual property rights, feedback, user submissions, third-party content and Referral Partners, disclaimers, limitations of liability, indemnification, dispute resolution and arbitration, and governing law.